The purpose of this Refund Policy is to ensure clarity and transparency for our customers regarding subscription fees, payment terms, and refund procedures. This policy outlines your rights and obligations as a subscriber, including specific details on cancellations, refunds, penalties, and interest charges that may apply in cases of missed payments. BeCare Health is committed to providing high-quality telehealth services while maintaining compliance with financial regulations, ensuring that all transactions adhere to legal standards of transparency and fairness.
By subscribing to any of BeCare Health’s services, customers acknowledge and agree to comply with the terms of this Refund Policy. Each customer is responsible for understanding the financial commitment associated with their chosen plan, including any penalties, fees, or interest charges that may apply in the event of early cancellation or payment failure. BeCare Health reserves the right to modify this Refund Policy as necessary, in accordance with applicable Florida laws, and will notify subscribers of any significant changes to these terms.
BeCare Health operates as a Florida-based company and adheres to all relevant state and federal regulations in the U.S. regarding telehealth services, credit card processing, and financial transactions. Our commitment to regulatory compliance ensures that all our policies, including this Refund Policy, are designed to protect customer rights and maintain fair business practices. Customers are encouraged to review this policy regularly, as ongoing compliance efforts may result in updates to these terms.
Customers subscribing to BeCare Health services are entitled to a complete understanding of their payment obligations, including any rights they may have under Florida law to cancel or modify their subscription plans. Subscribers have the right to communicate directly with our Customer Support team to request information, ask questions, or report any concerns regarding charges, penalties, or service access. BeCare Health’s commitment to customer satisfaction is supported by our multilingual support team, available in both Portuguese and English.
BeCare Health’s refund and cancellation terms include specific penalties and interest charges to compensate for costs associated with early contract terminations and payment failures. These charges are calculated to be fair and transparent, aligning with regulatory guidelines. Customers agree to these terms upon subscribing to the service, and any disputes related to penalties will be handled by our Customer Support team in accordance with Florida law.
In the event of any dispute or disagreement regarding this Refund Policy, BeCare Health encourages customers to first contact our Customer Support team for resolution. Disputes that cannot be resolved through standard customer service channels may be escalated, and BeCare Health will make all reasonable efforts to reach an amicable solution that respects both customer needs and the company’s contractual obligations. This policy is subject to the jurisdiction of Florida courts, and customers agree to abide by these legal channels if necessary.
For customers with an annual subscription, this policy includes the option to disable auto-renewal before the completion of the 12-month period. Disabling auto-renewal ensures that no additional charges will be made after the subscription term ends. This flexibility is provided to help customers manage their financial obligations and maintain control over their subscription status. Customers can contact Customer Support to enable or disable auto-renewal at any time under the terms of this policy.
If a payment attempt fails, BeCare Health will immediately notify the customer, advising them to contact Customer Support to resolve the issue. It is the customer's responsibility to ensure that their payment information is accurate and up to date to avoid service suspension. BeCare Health reserves the right to charge interest and penalties on overdue balances, as described in this policy, and to suspend access to services until payment is resolved.
BeCare Health reserves the right to modify or update this Refund Policy at any time to ensure compliance with evolving legal standards and customer service needs. Changes will be communicated to current subscribers as appropriate, and continued use of BeCare Health services constitutes acceptance of any revised terms. We recommend periodically reviewing this policy to stay informed of any updates.